Shipping policy
We ship Australia-wide from warehouses in Australia. Most orders arrive within 2–8 business days of being dispatched.
Processing time. Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after 12 pm Sydney time or on weekends are processed the next business day.
Estimated delivery times (after dispatch):
| Area | Business days |
|---|---|
| Metro — Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra, Hobart | 2–5 |
| Regional areas | 4–8 |
| Remote areas (including parts of WA, NT and QLD) | 6–12 |
These are estimates from our carriers and are not guaranteed. Delays can happen during peak periods, extreme weather or carrier disruptions.
Shipping rates.
- Free standard shipping on orders of $60 or more (after discounts)
- Flat-rate standard shipping of $9.95 on orders under $60
Tracking. You'll receive an email with a tracking link as soon as your order is dispatched.
Multiple parcels. Items in one order may come from different warehouses and arrive in separate parcels, at no extra cost to you.
Delivery address. Please check your address carefully at checkout. We deliver to street addresses, most PO Boxes and parcel lockers. If you notice a mistake, email us within 12 hours of ordering and we'll do our best to update it before dispatch.
Lost or damaged parcels. If your tracking hasn't updated for 5 business days, your parcel arrives damaged, or it hasn't arrived 5 business days after the estimated delivery date, email us at pawsortedau@gmail.com with your order number (and photos for damage). We'll follow up with the carrier and send a replacement or refund if the parcel is lost or damaged in transit.
Where we ship. We currently ship within Australia only.